Q: A traveler’s credit card is being declined at ticketing. What can be done?
A: The CTO should request that the site DTA contact the traveler to activate their charge card or provide a valid credit card number.

Q: Can the traveler use a non-contract carrier?
A: The Defense Transportation Regulation states that non-contract city pair flights may be used if the fare is lower than the contract fare, the fare is available to the general public, and the contract carrier does not offer the same or lower fare. DoD policy requires travelers to utilize the GSA contract carrier fare when available.

Q: What can I do when a ticket has been issued and the trip has been cancelled?
A: Traveler should notify CTO immediately to cancel the reservations. The traveler should then cancel their DTS authorization ensuring they claim the $13 CTO fee. See our DTS section for instructions on cancelling an authorization.

Answers to other DTS FAQs can be found at http://www.defensetravel.dod.mil/Sections/FAQs_CTO.cfm

Q: Once a supply order is made; when is the expected delivery date?
A: Approximately three days from when the order was approved.

Q: I did not receive all items on my order; what do I do?
A: Notify the supply officer; expect to receive the order three days from that time.

Q: The supply system is not working.
A: Notify supply officer immediately; supply officer will e-mail ISO team to fix the problem

Q: If the supply system is down; how can I place an order?
A: Submit an e-mail of the items needed to the admin/budget officer; cc: supply officer

Q: What is the minimum order requirement for DOD-E-mall?
A: $50 minimum requirement.

Q: I received generic/J-WOD items instead of the actual order request.
A: The DOD E-mall system will only allow the generic items when there is a substitute which costs cheaper than product ordered. There is no other option.

Q: Are travelers required to have a Government Travel Card?
A: Government Travel Card usage is MANDATORY except for exemptions identified in DoD FMR, Vol 9, Chap 3. Please contact Pamela Holmes, X2682 if you have an employee needing to obtain a travel card. We can request Restricted cards for those travelers previously turned down by Bank of America.