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  • Be sure you have a problem, not just a peeve.
    (Are the cooks turning out lousy chow, or was it just one bad meal?)

  • Give your chain of command a chance to solve the problem.
    (Many problems must be addressed to the chain of command for resolution anyway.)

  • If IG assistance is needed, contact your local IG first.
    (IGs at higher commands will normally refer the case to the local IG for action.)

  • Be honest and don't provide misleading information.
    (IGs will discover the truth quickly in most cases, and there are penalties for knowingly providing false information.)

  • Keep in mind that IGs are not policy makers.
    (If a policy is flawed, you can submit a proposed change on a DA Form 2028.)

  • Keep in mind that IGs can only recommend, not order a resolution.
    (Only Commanders can order; the role of the IG is to advise the Commander.) 

  • Remember IGs can only resolve a case on the basis of fact.
    (Your claim that a supervisor has violated the rules doesn't make it fact. A claim must be supported with evidence.)

  • Don't expect instant action on your request . be patient.
    (Investigations take time, and IGs tend to have heavy workloads.)

  • Be prepared to take "no" for the answer.
    (In either case, "yes" or "no," the IG will explain why.) 

  • To complain without fear of reprisal is the right of any Soldier,
    Civilian, or Family Member seeking IG help. After all, 
    problem solving is one of the IG's primary missions.

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